Omni-Channel Cloud Contact Center Solution

SyncTech - Our Omni-Channel Cloud Contact Center Solution is an Enterprise Class Contact Center Suite that delivers benefits that normally a highly expensive solution would have. Giving a complete opportunity to customize exactly according to an organization needs. Our highly skilled and trained staff will work with customer to identify exact requirement before designing and Implementation, Training & Support to provide you complete satisfaction and help your organization to be successful in the business.

Cloud Contact Center

Our AI-Powered Contact Center Solution is not just a simple Call Center software but an enterprise-grade suite offering powerful, customizable capabilities at an affordable price. Our team collaborates with you to design, implement, and support a solution tailored to your business, ensuring satisfaction and success.

Omni-Channel Integration

Expand your customer reach with Omni-Channel capabilities, allowing seamless engagement across live chat, email, social media, SMS, and mobile app messaging. With a unified interface, real-time tracking, and AI-driven insights, our solution empowers agents to provide personalized, efficient service across all channels.

Engage Customers Everywhere

Connect with customers on their favorite platforms, such as WhatsApp, SMS, live chat, email, and social media, from one unified interface.

Superior Customer Satisfaction

Create a unified experience across all channels, ensuring customer convenience.

Increased Efficiency for Agents

Streamline interactions on one dashboard, enabling fast, context-rich responses.

Personalization Powered by AI

Use AI-driven insights to tailor interactions, building customer loyalty.

Scalable & Cost-Effective

A flexible solution that grows with your business needs, from small to large enterprises.

Integrated WhatsApp & Social Media

Connect instantly on popular platforms for a stronger customer connection.

Call Center Outbound Inbound

SyncTech Solutions, having cumulative experience in call center can guarantee best infrastructural and operational service.

Key Features:

Predictive Dialing (Outbound)
Auto Call Distribution (ACD) (Inbound)
Web-based Agent and Administrative Interfaces
Remote Agent login
Call Recording
Call Conferencing
Scheduled Callbacks (Agent-Only and Anyone)
Performance Monitoring (Call listing & Bergen)
Web Configurable IVRs and Voicemail Boxes
Scalable to Hundreds of Seats
Ability to Use PSTN and VOIP Trunks
IVR with DTMF Tone Recognition
Scheduled IVR
Can be Integrated to Third Party Software (CRM, ERP, Web Portals)

Offered Services:

Our goal is to keep Call Center Solution at a very low cost, while making it highly efficient, so that you can focus on your services and customer satisfaction and not worry about your tools. We make the systems as interactive and intelligent to make every caller experience the pleasure of your service. We are happy when your customers are happy. Our Solutions is for everyone, be a small startup, mid-size or a multinational company that needs an Enterprise solutions. Start from an small solution and let it grow along with you.

Our Call Center suit is perfect for:

Restaurants, Pizza shop or fast foods – Integrate with existing software or use our Order Management System. Let you call experience the pleasure of your customer service, take order and process it quickly. Maintain customer history so when they call next time greet with their name and know what they have ordered before.

Travel & leisure – Whether you are a travel agent, airline or a hotel, make your customer reach you easily and let them enjoy their tour.

Transportation – Whether you are a railway reservation office, long root bus service or taxi/cap service, all require high customer satisfaction. With an state-of-art solution you can deliver that satisfaction effectively.

Online Shopping – Online shopping sometimes may not very simple for some customer, let them talk to you.

Outbound Call center – Be it telemarketing, survey or following up, this solutions can act as predictive dailer (PD).

Inbound Call enter – For BPO call center taking inbound calls from different companies.