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Hosted Call Center Solution

Hosted Call Center Solution


SyncTech Solutions offer Hosted call center solutions for the companies, who are not willing to invest in high cost infrastructure but would like to avail all the feature of a smart contact center solution and keeping it under their control.

VICIdial can be deployed at one of SyncTech’s partnered data center or at any other data center, connected to our clients premises with data link. No worries about managing an in-house data center, technical resources, power backups, etc.

Major Feature Includes:

  • Predictive dialing (Outbound)
  • Auto Call Distribution (ACD) (Inbound)
  • Web-based agent and administrative interfaces
  • Remote Agent login
  • Call recording
  • Call Conferencing
  • Scheduled Callbacks (Agent-Only and Anyone)
  • Performance monitoring (Call listing & Bergen)
  • Web configurable IVRs and Voicemail boxes
  • Scalable to hundreds of seats
  • Ability to use PSTN and VOIP trunks
  • IVR with DTMF tone recognition
  • Scheduled IVR
  • Can be integrated to third party software

Following services are being offered in packages to suite your specific need:

  • Outbound Solutions
  • Inbound Solutions
  • IVR set-up
  • Hosted Call Center Suite